These General Terms ("Terms") govern the provision of services offered by HelpIA, S.L. (the "Company") through the website https://helpia-sl.es.
1. Scope
The Company provides technology consulting, custom software development, process automation, AI integration, infrastructure maintenance, and related digital services.
2. Acceptance
Hiring any service implies express and unconditional acceptance of these Terms. If a signed contract exists between the parties, the specific terms agreed in that contract will prevail.
3. Quotes and engagement
Services start once a written quote (email is valid) is accepted. The quote details scope, timelines, deliverables, price, and payment conditions, and is valid for 30 days from issuance.
4. Price and payment
- Prices are stated in euros and exclude VAT unless stated otherwise.
- For custom projects, unless agreed otherwise, 50% is billed at kick-off and 50% on delivery.
- Recurring services (maintenance, subscriptions, hosting) are billed monthly or yearly in advance.
- Failure to pay will lead to immediate suspension of services and legal interest will accrue.
5. Timelines and deliverables
The Company commits to deliver services within the timelines agreed in the quote. Timelines are indicative and depend on the availability of information and materials from the client. Any scope change requested by the client may affect timelines and price.
6. Intellectual property
Once the full price is paid, the exploitation rights of the custom-developed software are assigned to the client for the agreed purposes. The Company retains rights over pre-existing libraries, components, and generic know-how used during development.
7. Confidentiality
Both parties agree to maintain strict confidentiality over the information accessed during the services. This obligation remains in force even after the relationship ends.
8. Warranty and liability
The Company warrants the correction of errors detected in the delivered software for 30 calendar days after delivery. Beyond that period, corrections will be considered maintenance and billed accordingly. The Company will not be liable for indirect damages, loss of profit, or data loss caused by the client or third parties.
9. Third-party services
Some services may require third-party products (Stripe, Vercel, Supabase, Cloudflare, etc.). The client is responsible for hiring and paying these providers directly and complying with their respective terms.
10. Termination
Either party may terminate the contract for material breach of the other. Termination does not release the client from paying for services delivered up to that date.
11. Governing law and jurisdiction
These Terms are governed by Spanish law. Any dispute will be submitted to the Courts of the consumer's domicile or, in B2B relationships, those of the Company's registered address.