At HelpIA, S.L. ("the Company") we take the privacy of our users' and clients' personal data very seriously. This Privacy Policy describes how we process data collected through https://helpia-sl.es in accordance with EU Regulation 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD).
1. Data controller
- Identity: HelpIA, S.L.
- Tax ID: B-XXXXXXXX
- Postal address: Madrid (España)
- Controller email: helpiasolutions@helpia-sl.es
- Privacy contact: sergioarribas@helpiasupport.es
2. Purposes
We process the data you provide for the following purposes:
- Answer contact requests and commercial enquiries sent through the form or by email.
- Provide quotes and service proposals.
- Manage the contractual relationship with clients and deliver the contracted services.
- Comply with applicable legal and tax obligations.
- Send commercial communications about our services when you have given express consent.
3. Legal basis
- Consent when submitting the form or subscribing to communications (art. 6.1.a GDPR).
- Performance of a contract or pre-contractual measures (art. 6.1.b GDPR).
- Compliance with legal obligations (art. 6.1.c GDPR).
- Legitimate interest in keeping the website secure and preventing fraud (art. 6.1.f GDPR).
4. Data collected
We only collect data strictly necessary for each purpose: name, email, phone (optional), company, and the content of your message. We do not collect special categories of personal data.
5. Retention period
Data is kept for as long as the business relationship lasts or as long as required to comply with legal obligations. After the relationship ends, data is blocked for the applicable legal periods (typically 4 to 6 years for tax and commercial reasons).
6. Recipients and processors
Your data is not shared with third parties unless legally required. To run the website and deliver services we work with GDPR-compliant processors, including: hosting (Vercel, Cloudflare), databases (Supabase), transactional email (Resend), and payment gateways (Stripe). Some of these providers may be located outside the European Economic Area; in such cases adequate safeguards are in place (Standard Contractual Clauses).
7. Your rights
As a data subject, you can exercise the following rights:
- Access your personal data.
- Rectify inaccurate data.
- Erase your data when no longer needed.
- Restrict processing.
- Data portability.
- Object to processing based on legitimate interest.
- Withdraw consent at any time.
You can exercise these rights by emailing sergioarribas@helpiasupport.es with a copy of your ID. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
8. Security
The Company implements appropriate technical and organizational measures to ensure a level of security suitable to the risk, including HTTPS encryption in transit, access control, credential encryption, and periodic backups.